4.9 Stars From 312+ Homeowners
Every review below comes from a real Akron address. We publish the four-star ones as well, because a page of nothing but perfect scores tells you nothing. The jobs behind them are written up in our project case studies , measurements included.
4.9
Based on 312 reviews
12 full reviews are published on this page, covering all 5 services and a free inspection that ended in no sale at all.
5 Things Akron Homeowners Keep Writing About
Nobody pushed a bigger job
The most common thing Akron homeowners write about is the quote they were not given. Four of the reviews below describe being talked out of work, including one where the answer was a downspout.
The basement was left clean
Floor boards, taped doorways and a vacuum at the end of the day. It reads as a small thing until you have had concrete dust upstairs for a month.
Numbers, not opinions
Moisture percentages before and after, string lines on bowed walls, and before and after figures written on the paperwork you keep.
Still dry after the storms
The only test that matters is the first heavy rain after the crew leaves, and the spring thaw after that. Most reviews here were written after both.
One crew, reachable, start to finish
The same faces on day 3 as on day 1, and a foreman who answers his own phone. That is what employing our own people buys you.
What We Did About the Star We Lost
Toni Mazzarella in Downtown, Akron knocked a star off because the start date moved twice in April. The complaint is fair and the work was not the problem.
April is the peak of snowmelt season here, and in that window an emergency call from a house with 4 inches of standing water outranks a booked job on a dry basement. That is the right call for the person who is flooding and the wrong outcome for the person who has waited 3 weeks.
Two things changed after that review. Booked jobs inside the March and April window now carry a named backup date agreed at signing, and any job we move gets a credit applied without the homeowner having to ask. The reason the queue exists at all is covered in our spring thaw checklist , which is also the cheapest way to stay out of it.
The work is solid and the basement is dry. I am knocking a star off because the start date moved twice during the April rush. They did call ahead both times and took something off the final bill for the delay.
How We Ask for Reviews, and What We Never Do
We ask once, at the annual check
The request comes 12 months after the job, at the free pump and drain inspection, when a homeowner has actually lived through a winter with the system. Not on the driveway with the paperwork still warm.
Nothing is offered in exchange
No discount, no gift card, no entry into a draw. Paying for reviews breaks the platform rules and it makes every other review on the page worthless.
Nothing gets filtered out
We do not screen for a rating before asking, and we publish the reviews that criticise us. A page of nothing but perfect scores tells a reader that somebody is choosing which ones appear.
7 Questions to Ask Any Akron Contractor
Reviews tell you how a company behaved on somebody else's house. These 7 questions tell you how it will behave on yours. Ask all 7 of every quote you collect, including ours, and the differences will be obvious inside 10 minutes. Our answers are written down on the process page and the warranty terms .
- 1
Ask for the moisture readings in writing, with the location and height of each one.
- 2
Ask whether the price is fixed or an allowance, and what triggers a change order.
- 3
Ask who employs the installation crew, then ask for the workers compensation certificate.
- 4
Ask what the warranty excludes, not what it covers. The exclusions are where warranties live.
- 5
Ask whether the warranty transfers, once or repeatedly, and what the transfer costs.
- 6
Ask what happens to the discharge water, and where it lands on your lot in February.
- 7
Ask for 2 addresses in your own neighborhood where the same system was installed 5 years ago.
Be the Next Honest Review on This Page
We would rather earn a review 12 months from now than a signature this afternoon. Book the free inspection, get the readings and the fixed price, and take your time with it. 312 homeowners in Akron started exactly there.